品牌信任对顾客忠诚度的影响研究[j]

IF 4.6 Q2 MATERIALS SCIENCE, BIOMATERIALS
Tri Tjahjo Poernomo
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引用次数: 0

摘要

本研究旨在分析可行性(dov)和意向性(doi)两个维度对顾客忠诚度的影响。研究样本包括43名在Mojokerto的DEPO PERTAMINA Prajurit Kulon进行重复购买的永久pertalite参与者,通过偶然抽样方法(Cooper & Emory, 1995)。得出研究的H1:真理被接受,研究的H2:真理被接受。忠诚是道德的一种表现,它是消费者对零售商的积极表现,与意见一致(Autry et al. 2007)。本研究模型在预测品牌信任(dov & doi)对顾客忠诚的线性影响方面非常准确,代表了43名有意向购买行为的永久参与者。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
THE IMPACT OF BRAND TRUST TOWARD LOYALITY CUSTOMER PERTALITE IN DEPO PERTAMINA MOJOKERTO
This study aims to analyze the effect of the viability (dov) and imtentonality (doi) dimensions on customer loyalty. The research sample consisted of 43 permanent pertalite participants who made repeat purchases at DEPO PERTAMINA Prajurit Kulon, Mojokerto, through the accidental sampling method approach (Cooper & Emory, 1995). It is concluded that H1 of research: the truth is accepted, H2 of research: the truth is accepted. Where loyalty is a manifestation of the moral it is positive shown by consumers to their retailers, in line with the opinion (Autry et al. 2007). The research model is quite accurate in predicting the linear influence of brand trust (dov & doi) on customer loyalty, representing 43 permanent participants who made intention purchases.
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来源期刊
ACS Applied Bio Materials
ACS Applied Bio Materials Chemistry-Chemistry (all)
CiteScore
9.40
自引率
2.10%
发文量
464
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