购买“正确”的东西:为挑剔的消费者设计食物推荐系统

Dennis Lawo, Thomas Neifer, Margarita Esau, G. Stevens
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引用次数: 12

摘要

批判消费主义是复杂的,因为道德价值观难以协商,合适的产品很难找到,产品信息铺天盖地。虽然推荐系统提供了减少这种复杂性的解决方案,但目前的设计不适合利基实践,并且使用了非个性化的、不透明的道德规范。为了支持关键消费,我们对个性化食品推荐系统进行了设计案例研究。因此,我们首先对24位消费者进行了实证预研究,以了解价值谈判和当前的做法,共同设计了推荐系统,最后在10位消费者的真实世界试验中对其进行了评估。我们的研究结果表明,推荐系统可以在消费实践的背景下支持道德价值观的协商,减少寻找产品和商店的复杂性,并加强消费者。除了为支持关键消费实践的设计提供启示外,我们还批判性地反思了此类推荐系统的范围及其拨款。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Buying the ‘Right’ Thing: Designing Food Recommender Systems with Critical Consumers
Critical consumerism is complex as ethical values are difficult to negotiate, appropriate products are hard to find, and product information is overwhelming. Although recommender systems offer solutions to reduce such complexity, current designs are not appropriate for niche practices and use non-personalized intransparent ethics. To support critical consumption, we conducted a design case study on a personalized food recommender system. Therefore, we first conducted an empirical pre-study with 24 consumers to understand value negotiations and current practices, co-designed the recommender system, and finally evaluated it in a real-world trial with ten consumers. Our findings show how recommender systems can support the negotiation of ethical values within the context of consumption practices, reduce the complexity of finding products and stores, and strengthen consumers. In addition to providing implications for the design to support critical consumption practices, we critically reflect on the scope of such recommender systems and its appropriation.
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