东爪哇大学e-learning服务质量对e-learning学生忠诚度的影响

IF 1.6 Q3 BUSINESS, FINANCE
Sarah Rosa Dayanti, Romi Ilham
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引用次数: 2

摘要

自2019冠状病毒病在印度尼西亚大流行以来,已经过去了一年多,这对远程学习进程产生了影响。电子学习是大学提供的帮助在线授课课程的设施之一。本研究旨在透过网学学生满意度来确定网学服务品质对网学学生忠诚度的影响。使用的方法是数据收集的定量方法,向东爪哇大学的电子学习活跃用户分发调查问卷。使用warpppls 7.0对数据进行分析。本研究结果表明,网络学习服务质量影响网络学习学生满意度和网络学习学生忠诚度。同样,在线学习学生满意度影响在线学习学生忠诚度。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
INFLUENCE OF E-LEARNING SERVICE QUALITY ON E-LEARNING STUDENT LOYALTY THROUGH E-LEARNING STUDENT SATISFACTION AT UNIVERSITY IN EAST JAVA
More than one year has passed since the Covid-19 pandemic in Indonesia, which has impacted the distance learning process. E-learning is one of the facilities provided by the University that helps the course of online lectures. This study aims to determine the effect of e-learning service quality on e-learning student loyalty through e-learning student satisfaction. The method used is a quantitative method with data collection, distributing questionnaires to active users of e-learning at universities in East Java. The data were analyzed using WarpPLS 7.0. The results in this study indicate that e-learning service quality affects e-learning student satisfaction and e-learning student loyalty. Likewise, e-learning student satisfaction affects e-learning student loyalty.
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来源期刊
CiteScore
3.90
自引率
15.80%
发文量
22
审稿时长
24 weeks
期刊介绍: The Australasian Accounting, Business and Finance Journal is a double blind peer reviewed academic journal. The main focus of our journal is to encourage research from areas of social and environmental critique, exploration and innovation as well as from more traditional areas of accounting, finance, financial planning and banking research. There are no fees or charges associated with submitting to or publishing in this journal.
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