中小企业卓越运营部署的实证研究

IF 4.5 Q1 MANAGEMENT
Satyajit Mahato, A. Dixit, Rajeev Agrawal, Jiju Antony, J. Garza‐Reyes, Anbesh Jamwal
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引用次数: 0

摘要

目的本研究探讨中小企业营运卓越性(OE)和竞争潜力(CP)的不同品系的定量方面。本文分为五个步骤,即从文献中识别OE的关键绩效结构及其假设的关系模式,通过因子分析对这些结构进行验证,通过结构方程模型(SEM)形式化它们的经验关系,通过实证结果对绩效结构进行路径分析,最后提出中小企业OE部署的框架。设计/方法/方法通过结构化问卷调查收集了卓越运营程序(OEPs)部署分数的数据。从分层随机抽样中抽取900名参与者进行调查,共收到473份回复。样本分层基于性别、教育程度、经验、职位、部门和行业。受访者有5-30年的制造业务管理经验,担任经理及以上职位。结构模型的路径分析为中小企业的OE实践提供了独特的见解。例如,合同一致性和过程效率发挥着关键作用,因为它们都对CP有显著的积极影响。除非通过合同一致性或过程效率来调节,否则供应商效率、一致性和产品卓越不会改善CP。研究的局限性/启示本研究对学术界、决策者和管理者具有重要的启示意义。该研究确定并验证了运营卓越的关键绩效实践,并为制造组织提出了一个框架。中小企业管理者可以根据该框架制定有效的卓越运营战略,以帮助他们实现组织目标。此外,该研究强调了中小企业对持续文化的需求,这将有助于支持卓越运营的部署。整体而言,研究结果有助中小企业提升竞争力和营运表现。原创性/价值本研究探讨了中小企业卓越运营部署的实证调查。本研究采用混合方法进行研究设计,包括定性和定量方法,并使用扫描电镜对提出的框架进行测试。对OE的六个关键绩效结构进行验证并建立它们之间的实证关系,是对卓越运营理论提出的一种尝试。与大型企业不同,中小企业对供应商效率、一致性和产品卓越性的实践表现出不连贯的反应。这种独特的反应模式需要特殊处理,这已纳入拟议的框架。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
An empirical investigation on the deployment of operational excellence in SMEs
PurposeThis study investigates the quantitative aspect of the various strains of operational excellence (OE) and competitive-potential (CP) in the SME sector. It has five steps, i.e., identifying the key performance constructs of OE and their hypothesized relationship pattern from literature, validating these constructs through factor analysis, formalizing their empirical relationships by structural-equation-modeling (SEM), path analysis of performance constructs with the empirical results, and lastly proposing a framework for OE deployment in SMEs.Design/methodology/approachData for the deployment scores of operational excellence procedures (OEPs) were collected through a structured questionnaire survey. Nine hundred participants from a stratified random sample were approached for the survey, and 473 responses were received. Sample stratification was based on Gender, Education, Experience, Position, Department and Industry. Respondents had 5–30 years of experience managing manufacturing operations, holding the manager position and above.FindingsThe path analysis of the structural model provides unique insights into OE's practical aspects in SMEs (small and medium enterprises). For example, Contractual-conformance and Process-efficiency play pivotal roles as both have a significant positive impact on CP. Supplier efficacy, Consistency and Product-excellence do not improve CP unless mediated by Contractual-conformance or Process-efficiency.Research limitations/implicationsThe study provides important implications for academia, policymakers and managers. The study identifies and validates the operational excellence key performance practices and proposes a framework for manufacturing organizations. SME managers can follow the framework to develop effective operational excellence strategies to help them achieve their organizational goals. Additionally, the study emphasizes the need for continuous culture in SMEs, which will help to support operational excellence deployment. Overall, the implications presented in the study will help SMEs to enhance their competitiveness and operational performance.Originality/valueThe study explores the empirical investigation of the operational excellence deployment in SMEs. The study uses a mixed method approach for research design, including qualitative and quantitative approaches, and uses SEM to test the proposed framework. Validation of OE's six key performance constructs and establishing their empirical relation is an attempt to advance the Operations excellence theory. Unlike large enterprises, SMEs demonstrate an incohesive response to the practices pertaining to Supplier efficacy, Consistency and Product-excellence. This unique response pattern requires special treatment, which is incorporated into the proposed framework.
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来源期刊
CiteScore
10.40
自引率
16.10%
发文量
154
期刊介绍: Benchmarking is big news for companies committed to total quality programmes. Its enthusiastic reception by many prominent business figures has created high levels of interest in a technique which promises big rewards for co-operating partners. Yet, like total quality itself, it must be understood in its proper context, and implemented single mindedly if it is to be effective - this journal helps companies to decide if benchmarking is right for them, and shows them how to go about it successfully.
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