Decision support system for selecting engineering consultants using Qualifications-Based Selection (QBS) and fuzzy TOPSIS

In Qualifications-Based Selection (QBS), consultants are selected according to their competencies rather than price. However, clients are often apprehensive about the subjectivity associated with implementing QBS because non-price criteria are hard to measure. In addition, there is no complete set of all relevant consultant evaluation criteria established. There is also a lack of an automated decision support system for objectively assisting owners in selecting qualified consultants with improved consistency and transparency. In this paper, a comprehensive set of consultant evaluation criteria is identified. Evaluation rules are also established for measuring qualitative criteria, where those rules determine the linguistic performance ratings for the fuzzy TOPSIS model instead of decision-makers, which minimizes subjectivity and increases transparency. The decision support system presented in this paper is flexible, allowing the decision-maker to adjust criteria weights based on the project characteristics and to exclude any non-applicable evaluation rules that may not fit in some projects.