精益方法下的服务模式与约束理论提高卫生部门中小企业服务水平

IF 2.6 3区 经济学 Q1 Business, Management and Accounting
Ana Ordoñez-Silva, Javier Quiñones-Campos, Martin Collao-Diaz, J. Quiroz-Flores, A. Flores-Perez
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引用次数: 0

摘要

-卫生部门的公司面临着提供最佳患者护理的挑战,因为他们知道,他们来到医院时患有一些痛苦或疾病,从而阻碍了护理过程中的健康。服务水平约占秘鲁中小企业在卫生部门年度成本的16%,根据医院的能力分析病人的等待时间、接受的护理质量和前来就诊的人流量。因此,基于精益方法论和约束理论,提出了一个提高服务水平的模型。通过对位于秘鲁Cañete省的该部门的一家公司进行案例研究,验证了这一点。结果表明,服务水平有所提高,工作站的可用性得到改善,循环时间从5.1小时减少到1.2小时,办公室护理的等待时间也从1.81小时减少到0.35小时。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Service Model under the Lean Approach and Theory of Constraints to Increase the Level of Service in SMEs in the Health Sector
—Companies in the health sector face the challenge of offering optimal patient care, knowing that they come to establishments with some pain or illness that afflicts them, thus hindering well-being during the care processes. The level of service represents around 16% of the annual costs of Peruvian SMEs in the health sector, analyzing the waiting time of patients, the quality of care received and the flow of people who come to the establishment according to capacity of this. Therefore, a model based on the Lean methodology and the theory of constraints was developed to improve the level of service. It was validated by carrying out a case study in a company in the sector located in the Peruvian province of Cañete. The results showed an increase in the level of service, improvement of workstations with the availability of necessary tools, reduction of cycle times from 5.1 hours to 1.2 hours, also reducing waiting times for office care from 1.81 hours at 0.35 hours.
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来源期刊
CiteScore
5.80
自引率
3.80%
发文量
48
审稿时长
15 weeks
期刊介绍: The Journal of Business Economics and Management is a peer-reviewed journal which publishes original research papers. The objective of the journal is to provide insights into business and strategic management issues through the publication of high quality research from around the world. We particularly focus on research undertaken in Western Europe but welcome perspectives from other regions of the world that enhance our knowledge in this area. The journal publishes in the following areas of research: Global Business Transition Issues Economic Growth and Development Economics of Organizations and Industries Finance and Investment Strategic Management Marketing Innovations Public Administration.
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