数据挖掘技术在汽车营销中的研究与应用

Xingqiang Ba, Dan Ma
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摘要

以客户为中心的客户关系管理(CRM)系统在汽车营销领域发挥着重要作用。它可以帮助企业更好地了解客户的需求。改善顾客与企业的关系,提高顾客的满意度,从而提升竞争实力。数据挖掘技术在客户关系管理中的应用,将使客户关系管理系统向智能化方向发展,帮助汽车营销企业预测业务发展,挖掘新客户,留住老客户,使企业处于更有利的竞争地位。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Research and Application of Data Dig Techniques in Automobile Marketing
Customer Relationship Management (CRM) system which puts client on the central location, plays an important role in automobile marketing field. It can help corporation understand customer's requirement better. improve the relation between customers and corporations, and enhance the customer's satisfaction degree, then advance competitive strength. The application of data dig technology in CRM would let CRM system into intelligent direction, and help automobile Marketing Corporation forecast operation developmental, and help corporation disentomb new customers and hold old customers, then make corporation at a more advantage competitive position.
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