工作文化对格隆塔洛市Camat dung配office的服务绩效的影响

IF 0.3 Q4 POLITICAL SCIENCE
Ical Aditia Mamonto, Gaffar Gaffar, P. Purwanto
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引用次数: 0

摘要

根据对社区领导的采访,在社区服务中出现的问题是,没有关于提供公共服务的要求的通知,没有关于批准/结婚许可的通知,没有关于必须由街道负责人签署的地契安排的通知,没有明确居民必须履行的义务。让很多居民不得不往返于街道办事处,以及在记录身份证的情况下,仍然有很多居民不知道必须满足什么要求。另一个没有公开向社区传达的问题是,街道机构对邓吉吉地区街道所进行的社会援助分配进行监测的结果。提出的所有问题都与服务表现问责制密切相关,分区官员必须传达与执行其职权范围内的公共服务有关的所有事项。随着这些问题的出现,本研究的目的是确定工作文化对服务绩效问责制的同时和部分影响的程度,哥伦塔洛市邓金吉区办事处。本研究采用定量方法和调查方法。本研究的样本数量为39人。数据分析方法采用路径分析法。结果显示,工作文化以工作态度和工作行为的形式,同时和部分地影响了Gorontalo市dungini区办事处的服务绩效问责制。因此,可以说,工作文化有助于实现对公民的公共服务绩效问责。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Pengaruh Budaya Kerja Terhadap Akuntabilitas Kinerja Pelayanan Pada Kantor Camat Dungingi Kota Gorontalo
Problems that appear in the provision of services to the community based on an interview with a community leader said that there had been no notification regarding the requirements for public services being given, letters of approval/permits to marry, arrangements for land deeds that had to be signed by the sub-district head, it was not clear what residents had to fulfill. so that many residents have to go back and forth to the sub-district office, as well as in the case of recording identity cards, there are still many residents who do not know what requirements must be met. Another issue that has not been conveyed openly to the community is the result of monitoring by the sub-district apparatus on the distribution of social assistance carried out by the sub-districts in the Dungingi District area. All the issues raised are closely related to service performance accountability, where sub-district officials are required to convey all matters related to the implementation of public services which are their authority. With these problems occurring, the purpose of this research is to determine the magnitude of the simultaneous and partial influence of work culture on service performance accountability at the Dungingi District Office, Gorontalo City. This research uses a quantitative approach with a survey method. The number of samples in this study were 39 people. The data analysis method uses path analysis. The results showed that work culture in the form of attitudes towards work and behavior at work simultaneously and partially had an effect on accountability for service performance at the Dungingi District Office, Gorontalo City. Thus it can be said that work culture can contribute to the realization of public service performance accountability to citizens..
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来源期刊
自引率
33.30%
发文量
6
审稿时长
12 weeks
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