Nurse Burnout and Patient Satisfaction With Nursing Care at Dialysis and Cardiac Care Units

Background: Since the quality of services provided in hospitals is often based on the patients’ understanding of nursing care, it can be expected that job burnout in nurses adversely affects patient satisfaction. Objectives: The present study aimed to investigate nurse burnout and its relationship with patient satisfaction with nursing care at dialysis and cardiac care units (CCU). Patients and Methods: This descriptive-correlational study was conducted on 89 CCU and dialysis nurses using a convenience sampling method. In addition, 313 patients were randomly selected from the same hospital units as the nurses. Maslach burnout inventory and patient satisfaction instrument were used for data collection. Results: The results showed an inverse correlation between patient satisfaction and nursing care, and burnout experienced by CCU and dialysis nurses (r = -0.633). Conclusions: There was an inverse and significant relationship between nurse burnout and its dimensions, and patient satisfaction in cardiac care units and dialysis wards. In other words, patient satisfaction decreases by an increase in each dimension of burnout in nurses.