毕马市预付费与后付费电力服务用户满意度评价研究

Q3 Mathematics

Indonesian Journal of Electrical Engineering and Informatics Pub Date : 2023-08-19 DOI:10.59562/jeeni.v1i1.423

Hartawan Hartawan, Sugeng A Karim, Hasrul Hasrul

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引用次数: 0

摘要

这项研究的目的是了解人们对比马科塔预付和后付费能源服务的满意度。本研究采用定量方法。所使用的数据是原始数据，来自于对被研究对象的调查。所有在哥打比马的Nitu村使用能源的人都包括在本研究中。采用整群随机抽样的方法得到样本数据，组中有100人。研究结果表明:(1)有形、可靠性、响应性、保证性和共情变量对使用预付费电力服务的人有影响，人们对所提供的服务感到满意;2)有形、可靠性、响应性、保证性和共情变量对使用后付费电力服务的人有影响，当人们对所提供的服务感到满意时;3)有形的、可靠的、响应性的、自信的和强调的维度。所以这就意味着人们对预付电和后付费电的快乐程度是不同的。在置信维度上，它有一个t计数> t表或一个概率值> alpha 0.05，这意味着提前支付电费的受访者与后支付电费的受访者之间没有显著差异。正的平均差意味着提前支付电费的人的平均满意度比之后支付电费的人的平均满意度好。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

查看原文本刊更多论文

A STUDY ON THE EVALUATION OF USER SATISFACTION WITH PREPAID AND POSTPAID ELECTRICITY SERVICES IN BIMA CITY

The goal of the research is to find out how happy people are with Bima Kota's prepaid and postpaid energy services. Quantitative methods are used in this study. The data used is primary data, which comes from giving surveys to the people being studied. All the people who use energy in the Nitu Village in Kota Bima are included in this study. Cluster random sampling is used to get the sample data, and there are 100 people in the group. The results of the study show that 1) Tangibles, Reliability, Responsiveness, Assurance, and Empathy variables have an effect on people who use prepaid electricity services where people are satisfied with the services provided; 2) Tangibles, Reliability, Responsiveness, Assurance, and empathy variables have an effect on people who use postpaid electricity services where people are satisfied with the services provided; and 3) the dimensions of tangibles, reliability, responsiveness, confidence, and emphasis So that means there is a difference in how happy people are with prepaid electricity versus postpaid energy. As for the confidence dimension, it has a t count > t table or a prob value > alpha 0.05, which means that there is no significant difference between respondents who paid for their electricity in advance and those who paid for it later. The positive mean difference means that the average satisfaction of people who paid for their electricity in advance is better than that of people who paid for their electricity later.

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来源期刊

Indonesian Journal of Electrical Engineering and Informatics Computer Science-Computer Science (miscellaneous)

CiteScore

1.50

自引率

0.00%

发文量

期刊介绍： The journal publishes original papers in the field of electrical, computer and informatics engineering which covers, but not limited to, the following scope: Electronics: Electronic Materials, Microelectronic System, Design and Implementation of Application Specific Integrated Circuits (ASIC), VLSI Design, System-on-a-Chip (SoC) and Electronic Instrumentation Using CAD Tools, digital signal & data Processing, , Biomedical Transducers and instrumentation. Electrical: Electrical Engineering Materials, Electric Power Generation, Transmission and Distribution, Power Electronics, Power Quality, Power Economic, FACTS, Renewable Energy, Electric Traction. Telecommunication: Modulation and Signal Processing for Telecommunication, Information Theory and Coding, Antenna and Wave Propagation, Wireless and Mobile Communications, Radio Communication, Communication Electronics and Microwave, Radar Imaging. Control: Optimal, Robust and Adaptive Controls, Non Linear and Stochastic Controls, Modeling and Identification, Robotics, Image Based Control, Hybrid and Switching Control, Process Optimization and Scheduling, Control and Intelligent Systems. Computer and Informatics: Computer Architecture, Parallel and Distributed Computer, Pervasive Computing, Computer Network, Embedded System, Human—Computer Interaction, Virtual/Augmented Reality, Computer Security, Software Engineering (Software: Lifecycle, Management, Engineering Process, Engineering Tools and Methods), Programming (Programming Methodology and Paradigm), Data Engineering (Data and Knowledge level Modeling, Information Management (DB) practices, Knowledge Based Management System, Knowledge Discovery in Data).