信息技术创新对组织绩效的作用:以中小企业为例

Kingsley Ogwu, Visvanathan Naicker
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引用次数: 0

摘要

资讯科技在策略和运作方面为组织增加价值的能力已得到广泛认可。对世界各国不同背景下的中小企业和IT的研究表明,中小企业面临着导致IT采用率低的技术问题。这项研究表明,IT创新是获得商业竞争对手竞争优势的不可或缺的工具。本研究提供了实证证据来验证采用IT创新对提高组织绩效的积极影响的存在。这将通过测量变量来实现,例如使用平衡计分卡的组织绩效和信息技术。为了达到研究目标,我们采用了定性和定量研究方法,并设计了多个案例研究。选取参与调查的中小企业采用便利抽样,选取47家受访企业采用目的抽样。面试指南被设计成半结构化的问卷。使用内容分析对数据进行转录、编码、分析和解释,以提供调查结果的透明度。研究结果显示,中小型企业依靠资讯科技创新来管理和推广其产品及/或服务。IT创新带来了快速交付和有效的沟通,通过数字技术传播。IT创新对组织绩效的作用不应被丢弃,因为不使用IT等于组织成长不良
本文章由计算机程序翻译,如有差异,请以英文原文为准。
The role of information technology innovations on organisational performance: a case study of selected SMEs
Information technologies have been widely recognised for their capability to add certain value to organisations in terms of strategy and operation. Studies regarding SMEs and IT in different contexts across the nations of the world have shown that SMEs are confronted with technological issues leading to a low adoption rate of IT. This research propounds that IT innovation is an indispensable tool for gaining a competitive edge over business rivals. This research presents empirical evidence to validate the existence of a positive influence of adopting IT innovations to improve organisational performance. This will be achieved by measuring variables, such as organisational performance and information technology using the balanced scorecard. Both qualitative and quantitative research methods were used with multiple case study designs to attain the study objectives. Convenience sampling was used to select the participating SMEs, while purpose sampling was used to select the 47 participants that were interviewed. An interview guide was designed to have a semi-structured questionnaire. Data was transcribed, coded, analysed and interpreted using content analysis to provide transparency to the findings. The findings of the study showed that SMEs rely on some IT innovations to manage and market their products and/or services. IT innovations bring about speed delivery and efficient communication, propagated by digital technologies The role of IT innovations on organisational performance should not be discarded because non-usage of IT is tantamount to poor organisational growth
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