卓越重要吗?捷克市政当局的国家质量奖和绩效

IF 0.5 4区管理学 Q4 MANAGEMENT

Journal of East European Management Studies Pub Date : 2019-11-28 DOI:10.5771/0949-6181-2019-4-589

M. Plaček, David Špaček, František Ochrana, Milan Krapek, P. Dvořáková

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引用次数: 11

摘要

本研究的目的是讨论绩效管理和质量改进工具的卓越使用对捷克市政当局绩效的影响，特别是其成本效率。市政当局的绩效分析使用数据包络分析侧重于投入。采用准实验设计，将优秀者与两个对照组进行比较。第一种是以使用卓越模式和质量改进工具但未获得国家优秀奖的市政当局为代表;第二种是不使用它们的市政当局。结果表明，三组城市之间没有显著差异。这意味着绩效管理和质量改进工具的卓越利用不会产生接近成本效率的绩效。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Does excellence matter? National quality awards and performance of Czech municipalities

The purpose of this study is to discuss the influence of excellence in the use of performance management and quality improvements tools on performance of Czech municipalities, and especially their cost efficiency. Municipalities' performance is analyzed using data envelopment analysis focused on inputs. A quasi-experimental design is utilized and excelling municipalities are compared with two control groups. The first is represented by municipalities that use excellence models and quality improvement tools but have not been awarded a national excellence prize; the second by municipalities which do not use them. The results do not indicate any significant difference between the three groups of municipalities. This means that the excellence in utilization of performance management and quality improvement tools does not produce performance approaching that of cost efficiency.

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来源期刊

Journal of East European Management Studies MANAGEMENT-

CiteScore

1.20

自引率

14.30%

发文量

期刊介绍： The Journal of East European Management Studies (JEEMS) aims to promote dialogue and cooperation among scholars from all countries who seek to examine, explore and explain the behaviour and practices of management within the transforming societies of Central and Eastern Europe.