秘鲁中部丛林的远程牙学:质量和服务满意度

Q4 Arts and Humanities

Human Review Pub Date : 2023-08-07 DOI:10.37467/revhuman.v21.5049

T. Ríos-Caro, Jhair Alexander León Rodríguez, F. Coronel-Zubiate, Carlos Manuel Ríos-Angulo, Marco Cesar Ríos-Caro

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引用次数: 0

摘要

本研究分析新冠肺炎疫情期间远程牙科服务在卫生服务中的应用情况，研究远程牙科服务的质量和患者对这种护理模式的满意度。使用SERVQUAL模型对341例患者进行了研究。结果显示，远程牙科服务质量与患者满意度有统计学意义(p<0.05)，其中34.9%的患者对服务质量不满意，33.7%的患者对护理感到满意。我们的结论是，鉴于牙齿健康方面的困难，秘鲁中部丛林地区的居民对远程牙科服务不满意。

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Teleodontology in the Central Peruvian Jungle: Quality and Service Satisfaction

The research analyzes the teledentistry service applied in health services during COVID-19, studying the quality of the teledentistry service and the level of satisfaction of patients treated with this care model. A sample of 341 patients was worked on, using the SERVQUAL model. The results showed a statistically significant relationship between quality of service in teledentistry and patient satisfaction (p<0.05), where 34.9% patients perceived low quality of service and dissatisfaction, while 33.7% were pleased with the care. We conclude that, given the dental health difficulties, the population of the Peruvian central jungle is dissatisfied with the teledentistry service.

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Human Review Arts and Humanities-Arts and Humanities (all)

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