IMPLEMENTASI PROGRAM LAYANAN MUTASI SISWA SD DAN SMP DALAM PELAYANAN TERPADU SATU PINTU DI DINAS PENDIDIKAN PEMUDA DAN OLAHRAGA KOTA YOGYAKARTA

This study aims to describe the implementation as well as the supporting and inhibiting factors of the transfer service program for elementary and junior high school students in PTSP at Disdikpora Yogyakarta City. The type of research used is descriptive with a qualitative approach. The results obtained are: (1) Implementation of the student transfer service program at the Disdikpora Yogyakarta City: a) The standard of mutation service is the value of students and the availability of class formations at the target school and the target is the community who wants to apply for a student transfer application. b) Resources in the form of 4 implementing officers from the Junior High School Development Division and Elementary School Development staff and adequate facilities. c) The characteristics of the organization are nimble and able to work well together. d) Relationships between organizations run with communication and coordination during service delivery. e) Environmental conditions are mutually supportive. f) Disposition is reflected in the capability of the executing agent. (2) The supporting factors are complete facilities, adequate human resources, and easy and clear administrative processes. The inhibiting factors a) Officers who are still double jobs so they cannot focus on student transfer services. b) Implementation of mutation services that cannot be carried out fully online. c) The file processing flow is still quite time consuming because of the manual numbering system. d) Not updating the field header for the files that enter the system. Keywords: Implementation, Student Mutation, Disdikpora Yogyakarta City