A. Najjar, C. Gravier, Xavier Serpaggi, O. Boissier
{"title":"使用多代理协商对SaaS应用程序的用户期望和满意度建模","authors":"A. Najjar, C. Gravier, Xavier Serpaggi, O. Boissier","doi":"10.1109/WI.2016.0062","DOIUrl":null,"url":null,"abstract":"As more personal and interactive applications are moving to the cloud, modeling the end-user expectations and satisfaction is becoming necessary for any SaaS provider to survive and thrive in today's competitive market. However, most of existing works addressing cloud elasticity management adopt a centralized approach where user preferences are mostly overlooked. Based on evidence from the fields of customer expectation management and psychophysics, in this article we propose a personal user model to represent end-user satisfaction and her expectations. To integrate the end-user into the decision loop we develop multi-agent negotiation architecture in which the end-user model is embodied by a personal agent who negotiates on her behalf. The results of the evaluation process show that automated negotiation provides a useful platform to empower the user choices, fulfill her expectations, and maximize her satisfaction hereby outperforming centralized approaches where the provider acts in a unilateral manner.","PeriodicalId":6513,"journal":{"name":"2016 IEEE/WIC/ACM International Conference on Web Intelligence (WI)","volume":"61 1","pages":"399-406"},"PeriodicalIF":0.0000,"publicationDate":"2016-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"16","resultStr":"{\"title\":\"Modeling User Expectations & Satisfaction for SaaS Applications Using Multi-agent Negotiation\",\"authors\":\"A. Najjar, C. Gravier, Xavier Serpaggi, O. Boissier\",\"doi\":\"10.1109/WI.2016.0062\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"As more personal and interactive applications are moving to the cloud, modeling the end-user expectations and satisfaction is becoming necessary for any SaaS provider to survive and thrive in today's competitive market. However, most of existing works addressing cloud elasticity management adopt a centralized approach where user preferences are mostly overlooked. Based on evidence from the fields of customer expectation management and psychophysics, in this article we propose a personal user model to represent end-user satisfaction and her expectations. To integrate the end-user into the decision loop we develop multi-agent negotiation architecture in which the end-user model is embodied by a personal agent who negotiates on her behalf. The results of the evaluation process show that automated negotiation provides a useful platform to empower the user choices, fulfill her expectations, and maximize her satisfaction hereby outperforming centralized approaches where the provider acts in a unilateral manner.\",\"PeriodicalId\":6513,\"journal\":{\"name\":\"2016 IEEE/WIC/ACM International Conference on Web Intelligence (WI)\",\"volume\":\"61 1\",\"pages\":\"399-406\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2016-10-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"16\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"2016 IEEE/WIC/ACM International Conference on Web Intelligence (WI)\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1109/WI.2016.0062\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"2016 IEEE/WIC/ACM International Conference on Web Intelligence (WI)","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/WI.2016.0062","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Modeling User Expectations & Satisfaction for SaaS Applications Using Multi-agent Negotiation
As more personal and interactive applications are moving to the cloud, modeling the end-user expectations and satisfaction is becoming necessary for any SaaS provider to survive and thrive in today's competitive market. However, most of existing works addressing cloud elasticity management adopt a centralized approach where user preferences are mostly overlooked. Based on evidence from the fields of customer expectation management and psychophysics, in this article we propose a personal user model to represent end-user satisfaction and her expectations. To integrate the end-user into the decision loop we develop multi-agent negotiation architecture in which the end-user model is embodied by a personal agent who negotiates on her behalf. The results of the evaluation process show that automated negotiation provides a useful platform to empower the user choices, fulfill her expectations, and maximize her satisfaction hereby outperforming centralized approaches where the provider acts in a unilateral manner.