业务流程管理中的组织文化:平衡纪律和牧师权力的挑战

IF 2.4 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE
C. Beckett, M. D. Myers
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引用次数: 9

摘要

业务流程管理(BPM)是一种管理技术,它寻求不断创新业务流程,以在降低成本的同时改善客户服务。虽然很多信息系统研究关注BPM的设计和实现,包括其关键的成功因素、方法和流程,但直到最近,很少有信息系统研究关注与BPM相关的更广泛的组织问题。本文特别关注一个组织问题,即BPM中的组织文化。基于对一个BPM项目的行动研究,我们的发现揭示了BPM当前对组织文化的概念化存在潜在的问题。利用福柯的规训和教牧权力的概念,我们认为BPM在试图平衡规训和教牧权力方面面临挑战。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Organizational culture in Business Process Management: The challenge of balancing disciplinary and pastoral power
Business Process Management (BPM) is a management technique which seeks to constantly innovate business processes to improve customer service while reducing costs. While much IS research has looked at the design and implementation of BPM, including its critical success factors, methodology and processes, until recently little IS research has looked at the broader organizational issues associated with BPM. This paper looks at one organizational issue in particular, that of organizational culture in BPM. Based on an action research study of one BPM project, our findings reveal that BPM’s current conceptualization of organizational culture is potentially problematic. Using Foucault’s concepts of disciplinary and pastoral power, we suggest that BPM faces a challenge in trying to balance disciplinary and pastoral power.
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来源期刊
CiteScore
4.10
自引率
33.30%
发文量
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