Streaming Characteristics of Spotify Sessions

Internet Service Providers need a thorough understanding of a service to maximize the Quality of Experience (QoE) of their customers by network management. Instead of quantifying the user satisfaction with long and cost-intensive subjective user studies, the QoE can often be estimated with the help of dedicated measurements of application and network parameters. We designed a QoE measurement tool for the popular audio streaming service Spotify that runs inside a Docker software container. The container is able to run headlessly as active measurement probe and emulates a user who is streaming audio files via Spotify. While streaming, network and application parameters are collected that have a high correlation to the user's QoE. The results of the measurements are used to characterize audio streaming in Spotify on application and network layer, and to evaluate important QoE factors.