英国天然气公司重新设计信息服务

Anne Livingstone, Alan Fowler
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引用次数: 0

摘要

信息系统职能通常有助于在当代商业组织中引入业务流程再造。案例研究揭示了英国主要公用事业公司英国天然气公司内部的IT部门如何进行流程重新设计,以便为在组织内的流程重新设计举措中发挥更广泛的作用做好准备。该文件追溯了部门结构从职能导向向过程导向的演变,强调了所确立的目标、所采用的方法、所产生的作用和遇到的问题。总体目标是告知从业者,他们可能会被要求在20世纪90年代进行类似的练习。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Re-engineering information services at British gas
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