基于群件的业务流程再造:一个案例研究

Pritam S. Chita
{"title":"基于群件的业务流程再造:一个案例研究","authors":"Pritam S. Chita","doi":"10.1002/(SICI)1099-0828(199612)3:4<5::AID-BCR77>3.0.CO;2-8","DOIUrl":null,"url":null,"abstract":"<p>This article examines the use of groupware to re-engineer a business process. The process concerned is the claims handling process within a large insurance organization. The benefits of the new process are quantified and the project is placed with in the context of recent discourses on the role of IT in re-engineering projects. A simple framework is proposed as an analysis tool and the article concludes that the project has delivered considerable benefits to the organization albeit with the benefit of certain circumstances.</p>","PeriodicalId":100208,"journal":{"name":"Business Change and Re-engineering","volume":"3 4","pages":"5-24"},"PeriodicalIF":0.0000,"publicationDate":"1996-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":"{\"title\":\"Business Process Re-Engineering using Groupware: A Case Study\",\"authors\":\"Pritam S. Chita\",\"doi\":\"10.1002/(SICI)1099-0828(199612)3:4<5::AID-BCR77>3.0.CO;2-8\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<p>This article examines the use of groupware to re-engineer a business process. The process concerned is the claims handling process within a large insurance organization. The benefits of the new process are quantified and the project is placed with in the context of recent discourses on the role of IT in re-engineering projects. A simple framework is proposed as an analysis tool and the article concludes that the project has delivered considerable benefits to the organization albeit with the benefit of certain circumstances.</p>\",\"PeriodicalId\":100208,\"journal\":{\"name\":\"Business Change and Re-engineering\",\"volume\":\"3 4\",\"pages\":\"5-24\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"1996-12-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"1\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Business Change and Re-engineering\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://onlinelibrary.wiley.com/doi/10.1002/%28SICI%291099-0828%28199612%293%3A4%3C5%3A%3AAID-BCR77%3E3.0.CO%3B2-8\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Business Change and Re-engineering","FirstCategoryId":"1085","ListUrlMain":"https://onlinelibrary.wiley.com/doi/10.1002/%28SICI%291099-0828%28199612%293%3A4%3C5%3A%3AAID-BCR77%3E3.0.CO%3B2-8","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 1

摘要

本文研究了使用群件来重新设计业务流程。相关流程是大型保险组织内的索赔处理流程。对新流程的好处进行了量化,并将该项目放在最近关于信息技术在重新设计项目中的作用的讨论中。提出了一个简单的框架作为分析工具,文章得出的结论是,尽管在某些情况下受益,但该项目为组织带来了可观的利益。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Business Process Re-Engineering using Groupware: A Case Study

This article examines the use of groupware to re-engineer a business process. The process concerned is the claims handling process within a large insurance organization. The benefits of the new process are quantified and the project is placed with in the context of recent discourses on the role of IT in re-engineering projects. A simple framework is proposed as an analysis tool and the article concludes that the project has delivered considerable benefits to the organization albeit with the benefit of certain circumstances.

求助全文
通过发布文献求助,成功后即可免费获取论文全文。 去求助
来源期刊
自引率
0.00%
发文量
0
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
确定
请完成安全验证×
copy
已复制链接
快去分享给好友吧!
我知道了
右上角分享
点击右上角分享
0
联系我们:info@booksci.cn Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术官方微信