专题知识库服务质量评价研究——以5.18档案为例

International Journal of Knowledge Content Development and Technology Pub Date : 2017-01-01 DOI:10.5865/IJKCT.2017.7.4.085

Dae-Hong Lee, Hyun Jin Hong

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引用次数: 0

摘要

文章历史:2017年11月02日修订2017年11月24日接受2017年12月15日本研究的目的是通过使用SERVQUAL模型对具有代表性的专题知识库“5.18民主起义档案”的服务质量进行评估，以衡量和分析为用户提供的服务质量。为此，揭示了档案用户服务满意度、整体服务质量与行为意向等因素之间的关系。通过此，本研究开发了考虑特殊主题库的服务评价因子。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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A Study on the Evaluating Service Quality in Special Subject Repository: Focused on the 5·18 Archives

Article history: Received 02 November 2017 Revised 24 November 2017 Accepted 15 December 2017 The purpose of this study is to measure and analyze the quality of service provided to the users by evaluating the service quality of the May 18 Democratic Uprising Archives, which is a representative,special subject repository, using the SERVQUAL model. To do this, revealing the relationship between factors such as service satisfaction of the archive users, overall service quality and intention of the action. Through this, this study developed service evaluation factors by considering the special subject repository.

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来源期刊

International Journal of Knowledge Content Development and Technology

自引率

0.00%

发文量

审稿时长

5 weeks