Factors Influencing Successful Implementation of Computer Based Technologies in Knowledge-Intensive Activities

The mission of the paper is to make a contribution to increasing the understanding of implementation process of Computer Based Technologies CBTs in "knowledge-intensive activities", i.e. the activities that are mainly based on high technical and professional skills. A model of the organizational aspects influencing the implementation process, developed on the basis of the literature and the authors' research, is presented. On the basis of this model, the authors studied the implementation process of CBTs in software production activities of eight Italian firms, representative of industrial and service sectors. From the discussion of results of the study, implications both for the theory and for the management of the implementation process are derived.