绩效旅程映射:来自方法论三角测量的见解

IF 0.3 Q4 COMPUTER SCIENCE, INTERDISCIPLINARY APPLICATIONS

Journal of Information and Organizational Sciences Pub Date : 2016-06-16 DOI:10.31341/JIOS.40.1.3

Angelika Höber, D. Weitlaner, Elisabeth Pergler

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引用次数: 5

摘要

本文介绍了绩效旅程映射(PJM)框架的评估结果。PJM是一种服务绩效评估概念，附带针对中小型服务提供商特定绩效测量需求量身定制的工具。PJM的初步评价从三个不同的角度进行。基础评估框架应用了方法学三角测量，以便(i)确保有效和可靠的结果，以及(ii)评估框架的结果及其过程。定量结果补充了通过参与观察获得的见解。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Performance Journey Mapping: Insights from a Methodological Triangulation

This paper presents the results of an evaluation of the Performance Journey Mapping (PJM) framework. PJM is a service performance assessment concept with accompanying tools tailored to the specific performance measurement needs of small and medium-sized service providers. The initial evaluation of PJM was performed from three different perspectives. The underlying evaluation framework applied methodological triangulation in order to (i) ensure valid and reliable results and to (ii) evaluate both the framework’s results and its process. Quantitative results were supplemented with insights gained through participant observation.

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来源期刊

Journal of Information and Organizational Sciences COMPUTER SCIENCE, INTERDISCIPLINARY APPLICATIONS-

CiteScore

1.10

自引率

0.00%

发文量

审稿时长

12 weeks