顾客排斥感对快递员离职意向的影响

IF 16.4 1区化学 Q1 CHEMISTRY, MULTIDISCIPLINARY

Accounts of Chemical Research Pub Date : 2023-06-20 DOI:10.2224/sbp.12424

Xiaorui Zhao, Yanbin Liu, Yuan Cheng, Yuwen Hu, Kenan Zheng

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引用次数: 0

摘要

在新冠肺炎大流行期间，快递行业在人们的生活中发挥了关键作用。然而，由于对病毒的担忧，人们经常排斥快递员的服务，这可能会损害快递员的动力，使他们考虑寻找其他工作。本研究探讨顾客排斥对快递员离职倾向的影响。通过对529名在两个时间点被管理的快递员进行问卷调查，我们发现顾客排斥与快递员离职倾向存在显著的正相关关系，这种关系受工作压力的中介作用，受组织支持感的调节作用。这些研究结果丰富了我们对疫情期间快递员离职意愿相关的前因和机制的认识，对快递员工作压力的管理和离职意愿的预防具有重要的现实意义。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Effect of Perceived Customer Ostracism on Couriers' Turnover Intention

The express delivery industry has played a key role in people's lives during the COVID-19 pandemic. However, due to concerns about the virus, people frequently ostracize services from couriers, which can damage the couriers' motivation and make them consider seeking other work. In this study we explored how customer ostracism influenced turnover intention among couriers. Using a questionnaire survey of 529 couriers administered at two time points, we found that customer ostracism was positively and significantly correlated with couriers' turnover intention and that this relationship was mediated by work stress and moderated by perceived organizational support. These results enrich our knowledge of the antecedents and mechanisms related to employees' turnover intention during the pandemic, as well as having important practical implications for the management of couriers' work stress and the prevention of their turnover intention.

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来源期刊

Accounts of Chemical Research 化学-化学综合

CiteScore

31.40

自引率

1.10%

发文量

312

审稿时长

2 months

期刊介绍： Accounts of Chemical Research presents short, concise and critical articles offering easy-to-read overviews of basic research and applications in all areas of chemistry and biochemistry. These short reviews focus on research from the author’s own laboratory and are designed to teach the reader about a research project. In addition, Accounts of Chemical Research publishes commentaries that give an informed opinion on a current research problem. Special Issues online are devoted to a single topic of unusual activity and significance. Accounts of Chemical Research replaces the traditional article abstract with an article "Conspectus." These entries synopsize the research affording the reader a closer look at the content and significance of an article. Through this provision of a more detailed description of the article contents, the Conspectus enhances the article's discoverability by search engines and the exposure for the research.