基于多变量统计控制的公用事业公司全局绩效评价

Q4 Decision Sciences

Pesquisa Operacional Pub Date : 2023-08-21 DOI:10.1590/0101-7438.2023.043.00270103

Ana Gabriela Banquez Maturana, T. Herrera

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GLOBAL PERFORMANCE EVALUATION BASED ON MULTIVARIABLE STATISTICAL CONTROL OF A PUBLIC UTILITY COMPANY

. In this research article, the service provision in a public company was evaluated through multivariate statistical control to determine the performance of its dimensions. For this purpose, the methodology used was: 1) characterization of the information associated with the quality dimensions provided, through consolidated databases recognized for their high level of quality, such as: Elsevier, Inderscience, among others; 2) calculation of Six Sigma metrics (DPMO, Z-level and performance), which will allow from a monthly average, to evaluate the quality of the service provided by the company in a timely and periodic manner in the 12 periods of 2019; 3) Evaluation of the performance of the service dimensions in a global and comprehensive manner, through multivariate analysis. Finally, the quality of the company’s service is presented. Thus, allowing the control and continuous improvement of the processes, through its prompt replanting.

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来源期刊

Pesquisa Operacional Decision Sciences-Management Science and Operations Research

CiteScore

1.60

自引率

0.00%

发文量

审稿时长

8 weeks

期刊介绍： Pesquisa Operacional is published each semester by the Sociedade Brasileira de Pesquisa Operacional - SOBRAPO, performing one volume per year, and is distributed free of charge to its associates. The abbreviated title of the journal is Pesq. Oper., which should be used in bibliographies, footnotes and bibliographical references and strips.