减少产品退货的主要原因和挑战:在案例研究中应用FMEA

Q3 Engineering

Gestao e Producao Pub Date : 2021-05-31 DOI:10.1590/1806-9649-2020V28E5115

Bruna Caffaro Boccaletti, L. C. B. B. Mello, Isadora de Paula Bastos

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引用次数: 1

摘要

摘要:当前的经济要求组织提高其运营质量，这就有必要避免不符合流程，从而产生额外的费用、努力和影响客户满意度。本文旨在了解化妆品公司产品从市场上退货的主要原因。在案例研究中，基于文献综述和质量工具FMEA(失效模式和影响分析)的应用，评估了解决方案及其对组织的影响。通过研究，提出了减少组织售后逆向物流的新解决方案和建议。

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Principal causes and challenges for reducing product returns: applying FMEA in a case study

Abstract: The current economy has demanded from organizations greater quality in their operations, which makes necessary to avoid non-compliance of processes that generate extra expenses, efforts and influence satisfaction of clients. This article aims to understand main causes of products returns from market in a cosmetics company. Based on literature review and application of a quality tool, FMEA (Failure Modes and Effects Analysis), in the case study, solutions and their effects on the organization are evaluated. After studies, new solutions and suggestions were proposed to reduce organization's post-sale reverse logistics.

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来源期刊

Gestao e Producao Engineering-Industrial and Manufacturing Engineering

CiteScore

1.60

自引率

0.00%

发文量

审稿时长

44 weeks

期刊介绍： Gestão & Produção is a journal published four times a year year (March, June, September and December) by the Departamento de Engenharia de Produção (DEP) of Universidade Federal de São Carlos (UFSCar). The first issue of Gestão & Produção was published in April, 1994. Actually, G&P was result of experience of professors of DEP/UFSCar in editing, in the beginning, "Cadernos DEP" in the 1980s, followed by "Cadernos de Engenharia de Produção". The last three issues of "Cadernos de Engenharia de Produção" were a test previous to the launch of Gestão & Produção because most of the journal characteristics were already established, like regularity.