一个解释组织中决策支持系统使用的框架

Q2 Computer Science

Journal of Systems and Information Technology Pub Date : 1997-12-01 DOI:10.1108/13287269780000735

B. Doolin

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引用次数: 2

摘要

决策支持系统的传统定义强调它们在个人决策中的支持作用，并利用理性选择的概念。通过将决策视为一种组织活动，对组织中使用的决策支持系统的解释可以超越这种技术理性理解，包括这些系统的潜在政治和合法角色。这三种可能的解释与Dutton(1981)所描述的地方政府背景下大型决策支持系统的实施有关。就其技术作用而言，该系统被用作合理规划议程的一部分。然而，这一制度显然也被用于政治，以促进特殊利益，并作为各集团之间谈判的杠杆。决策支持系统的部分吸引力在于它给规划和决策过程带来的合理性和技术中立性，以及它提供的外部支持的合法性。

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A framework for interpreting decision support system use in organisations

Traditional definitions of decision support systems emphasise their support role in individual decision making and utilise notions of rational choice. By considering decisions as an organisational activity, the interpretation of decision support systems use in organisations can move beyond this technical rational understanding, to include potential political and legitimating roles for these systems. These three possible interpretations are discussed in relation to the implementation of a large decision support system in a local government context described by Dutton (1981). In its technical role, the system was used as part of a rational planning agenda. However, the system was clearly also used politically, to promote particular interests and as a lever in negotiations between various groups. Part of the appeal of the decision support system was the appearance of rationality and technical neutrality that it gave to the planning and decision making process, and the legitimation it provided with external c...

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来源期刊

Journal of Systems and Information Technology Computer Science-Computer Science (all)

CiteScore

4.40

自引率

0.00%

发文量

期刊介绍： The Journal provides an avenue for scholarly work that researches systems thinking applications, information systems, electronic business, data analytics, information sciences, information management, business intelligence, and complex adaptive systems in the application domains of the business environment, health, the built environment, cultural settings, and the natural environment. Papers examine the wider implications of the systems or technology being researched. This means papers consider aspects such as social and organisational relevance, business value, cognitive implications, social implications, impact on individuals or community perspectives, and the development of solutions, rather than focusing solely on the technology. The Journal of Systems and Information Technology is open to a wide range of research methodologies and paper styles including case studies, surveys, experiments, review papers, design science, design thinking and both theoretical and methodological papers. The focus of the journal will be to publish work that fits into the following broad areas of research: Behavioural Information Systems and Human-Computer Interaction, Data Analytics, Data, Information and Security, E-Business, Intelligent Systems and Applications, Logistics and Supply Chain Management/Optimisation, Social Media Analysis, Technology Enhanced Learning.