More harm than good? Multicultural initiatives in human service agencies

Abstract The social work code of ethics clearly articulates a commitment to social justice, which includes engaging in organizational practices that promote cultural diversity. This article reports findings from a qualitative study on multicultural initiatives in human service agencies. Particular attention is focused on whether efforts were compromised and, if so, what the consequences might be. Interviews with practitioners and consultants, and supporting agency documents, revealed four themes that compromise multicultural initiatives: an absence of vision, piecemeal activities, community neglect and client objectification, and lack of accountability. Implications include resource loss, staff reactivity, and working on borrowed time. Jeopardized multicultural initiatives present serious ethical dilemmas, as they impede the profession's ability to fulfill mandates regarding social justice and diversity. Recommendations are offered for agency personnel in order to engage in more successful multicultural efforts.