应对表征:工作量对个体层面表征的调节作用

IF 2.3 3区管理学 Q2 PUBLIC ADMINISTRATION

International Public Management Journal Pub Date : 2022-05-04 DOI:10.1080/10967494.2022.2078913

Austin M. McCrea

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引用次数: 2

摘要

最近关于代议制官僚制的研究主要集中在代表性的微观基础上，并探讨了谁代表和谁接受代表性的条件。借鉴街头官僚机构的见解，本文通过探索工作量如何影响官僚机构代表客户的能力，为代表的微观理论做出了贡献。现有文献强调了官僚如何诉诸应对机制来处理相互冲突的需求和工作要求，但这些机制如何指导表征尚未得到探讨。对佛罗里达州医院急诊室35000多例病例的研究结果表明，当医生工作量正常时，医患性别匹配可以显著降低心脏病发作死亡率。此外，当工作量较低时，代表性的影响会被放大。但是，当工作量很大时，代表没有实质性的好处。这些发现表明，代表是一种受工作量影响的自由裁量行为，并根据官僚如何应对工作压力而产生分配后果。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Coping with representation: the moderating effect of workload on individual-level representation

Abstract Recent work in representative bureaucracy focuses on the micro-foundations of representation and explores the conditions for who represents and who receives representation. Drawing on insights from street-level bureaucracy, this article contributes to the micro theory of representation by exploring how workload influences the ability for a bureaucrat to represent a client. Extant literature highlights how bureaucrats’ resort to coping mechanisms to deal with conflicting demands and work requirements, yet how these mechanisms guide representation have yet to be explored. Findings from over 35,000 cases in Florida hospital emergency room departments reveal that physician-patient gender matching predicts a significant decrease in heart attack mortality when physician workload is normal. Moreover, the effects of representation are amplified when workload is low. When workload is high, however, there is no substantive benefit associated with representation. These findings suggest that representation is a discretionary action affected by workload and can carry distributional consequences depending on how bureaucrats’ cope with job stress.

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来源期刊

International Public Management Journal PUBLIC ADMINISTRATION-

CiteScore

5.30

自引率

11.50%

发文量

期刊介绍： The International Public Management Journal (IPMJ) publishes high-quality empirical and theoretical work on managing large organizations, particularly public organizations. IPMJ features work from scholars around the world who conduct research in the areas of public management and government reform, comparative public administration, organizational theory, and organizational behavior. IPMJ seeks to provide a bridge between those conducting research on public management and public administration on the one hand, and those working in the areas of organizational behavior and organization theory on the other. IPMJ intends to stimulate and reflect the academic interests of an international constituency of readers and scholars.