Meeting information needs in a natural hazard: Development of crisis information needs and adequacy for internal stakeholders (CINA-IS) scale

Natural-hazard crises generate much uncertainty among individuals, organizations, and communities. As feelings of uncertainty grow, individuals experience higher levels of stress and negative impacts to their psychological well-being. People desperately seek information and guidance on what to do and expect, along with how to adapt when faced with crises. While crisis-response organizations are key information disseminators, individuals also seek information from non-crisis-response organizations such as places where they work, volunteer, attend school, or worship. As the frequency of natural-hazard crises increases, so do the expectations of non-crisis-response organizations as valuable information sources.

However, there is limited research on the information needs of internal stakeholders and the adequacy of the information provided. In this paper, a new reliable and valid scale, Crisis Information Needs and Adequacy for Internal Stakeholders (CINA-IS) is introduced. Three studies to develop and test this scale are described in detail. This 6-item, one-factor scale can be used to assess the adequacy of the information provided during a crisis from the perspective of internal stakeholders. Organizations and those who study them are encouraged to use this scale to improve internal crisis communication. Adequately meeting internal stakeholders' information needs has the potential to help reduce uncertainty and negative psychological impacts on an organizations’ most important asset – its people.