这可能很紧急，但重要吗？查看员工如何评估他们的电子邮件

IF 1.2 4区管理学 Q4 BUSINESS

Canadian Journal of Administrative Sciences-Revue Canadienne Des Sciences De L Administration Pub Date : 2022-03-10 DOI:10.1002/cjas.1672

Andre Lanctot, Linda Duxbury

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引用次数: 0

摘要

本文介绍了一项研究的结果，该研究旨在确定员工用来识别电子邮件是否重要和/或紧急的线索。从流行病的角度出发，采用定性研究方法分析知识工作者的访谈反应。我们的研究结果支持这样一种观点，即员工使用的策略与Mitchell等人s（1997）在评估电子邮件的重要性和/或紧迫性时利益相关者显著性的操作。这项研究的结果可用于设计电子邮件策略，以支持知识型员工的绩效。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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It may be urgent, but is it important? A look at how employees evaluate their emails

This paper presents the results of a study designed to identify the cues employees use to identify an email as important and/or urgent. Taking an emic perspective, a qualitative research methodology is used to analyze interview responses from knowledge workers. Our findings support the notion that employees use strategies similar to those encapsulated in Mitchell et al.’s (1997) operationalization of stakeholder salience when evaluating an email's importance and/or urgency. Results from this study can be used to design email policies to support knowledge worker performance.

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来源期刊

Canadian Journal of Administrative Sciences-Revue Canadienne Des Sciences De L Administration Multiple-

CiteScore

3.40

自引率

13.60%

发文量

期刊介绍： The Canadian Journal of Administrative Sciences (CJAS) is a multidisciplinary, peer-reviewed, international quarterly that publishes manuscripts with a strong theoretical foundation. The journal welcomes literature reviews, quantitative and qualitative studies as well as conceptual pieces. CJAS is an ISI-listed journal that publishes papers in all key disciplines of business. CJAS is a particularly suitable home for manuscripts of a crossdisciplinary nature. All papers must state in an explicit and compelling way their unique contribution to advancing theory and/or practice in the administrative sciences.