在操作层面探索B-IT社会结盟的时间方面:一个反射性主题分析

IF 1.1 Q2 SOCIAL SCIENCES, INTERDISCIPLINARY
Nikola Levkov, Tim Jacks, Richard Boateng
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引用次数: 0

摘要

信息系统变革在运营层面的成功实施面临着挑战,这些挑战主要涉及跨部门管理和实施过程中涉及的人员问题。不同的组织部门被带入不同的时间结构中,这些时间结构塑造了业务和IT(B-IT)通信的时间上下文。通过反射性主题分析,以及对来自北马其顿7家银行和2家电信公司的32名商业和IT专业人员的半结构化访谈,我们确定了影响B-IT沟通的关键时间维度和时间事件。我们提出了一种新的结构,即时间B-IT社会联盟,并将其定义为跨部门时间结构的B-IT-SU(共享理解),该结构在将业务需求转化为运营层面的IT需求的过程中实现并限制了B-IT沟通。研究结果表明,通过界面参与者建立强有力的结构联系,只减轻了信息系统实施中因不同时间方面而产生的一些挑战。此外,我们发现,所确定的时间维度以及对不同时间结构和事件的夹带对实现B-IT-SU和B-IT-SA(共享协议)有重大影响。我们提出了B-IT社会联盟的观点,并综合了从这项研究中可以学到的具有实际意义的经验教训。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Exploring the temporal aspect of B-IT social alignment on operational level: A reflexive thematic analysis

The success of IS change implementation on the operational level is surrounded by challenges that mainly concern cross-departmental management and people issues involved in the implementation process. Different organizational departments are entrained to different temporal structures that shape the temporal context of business and IT (B-IT) communication. Through reflexive thematic analysis, and semi-structured interviews with 32 business and IT professionals from 7 banking and 2 telecom corporations in North Macedonia, we identify the key time dimensions and temporal events affecting B-IT communication. We propose a new construct, temporal B-IT social alignment, and we define it as B-IT-SU (shared understanding) of cross-departmental temporal structuring that enables and constrains the B-IT communication in the process of translating business demands into IT requirements on the operational level. Findings show that establishing strong structural linkage through interface actors mitigates only some of the challenges in IS implementation resulting from different temporal aspects. Furthermore, we found that the identified time dimensions as well as entrainment to different temporal structures and events have a significant impact on achieving B-IT-SU and B-IT-SA (shared agreement). We advance the view of B-IT social alignment, and we synthesize lessons that can be learned from this study that have practical implications.

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来源期刊
CiteScore
3.60
自引率
15.40%
发文量
51
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