Street-level responsiveness of city governments in China, Germany, and the United States

This paper presents evidence from parallel field experiments in China, Germany, and the United States. We contacted the mayor's office in over 6,000 cities asking for information about starting a new business. Chinese and German cities responded to 36–37 percent of requests while American cities responded only to 22 percent of requests. American and German cities were more responsive to requests from citizens than foreigners; Chinese cities were more responsive to requests from men than women. Chinese cities were more responsive to requests about starting a construction than a green business, and when the mayor was up for promotion. These results shed light on bureaucratic responsiveness in autocracies and democracies and for top-down versus bottom-up policy making.