{"title":"研究用户对物联网移动配套应用的感知","authors":"Gian Luca Scoccia , Romina Eramo , Marco Autili","doi":"10.1016/j.pmcj.2023.101786","DOIUrl":null,"url":null,"abstract":"<div><p>Internet of Things (IoT) products provide over-the-net capabilities such as remote activation, monitoring, and notifications. An associated mobile app is often provided for more convenient usage of these capabilities. The perceived quality of these <em>companion apps</em> can impact the success of the IoT product. We investigate the perceived quality and prominent issues of smart-home IoT mobile companion apps with the aim of deriving insights to: (i) provide guidance to end users interested in adopting IoT products; (ii) inform companion app developers and IoT producers about characteristics frequently criticized by users; (iii) highlight open research directions. We employ a mixed-methods approach, analyzing both quantitative and qualitative data. We assess the perceived quality of companion apps by quantitatively analyzing the star rating and the sentiment of 1,347,799 Android and 48,498 iOS user reviews. We identify the prominent issues that afflict companion apps by performing a qualitative manual analysis of 1,000 sampled reviews. Our analysis shows that users’ judgment has not improved over the years. A variety of functional and non-functional issues persist, such as difficulties in pairing with the device, software flakiness, poor user interfaces, and presence of issues of a socio-technical impact. Our study highlights several aspects of companion apps that require improvement in order to meet user expectations and identifies future directions.</p></div>","PeriodicalId":49005,"journal":{"name":"Pervasive and Mobile Computing","volume":null,"pages":null},"PeriodicalIF":3.0000,"publicationDate":"2023-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Studying users’ perception of IoT mobile companion apps\",\"authors\":\"Gian Luca Scoccia , Romina Eramo , Marco Autili\",\"doi\":\"10.1016/j.pmcj.2023.101786\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<div><p>Internet of Things (IoT) products provide over-the-net capabilities such as remote activation, monitoring, and notifications. An associated mobile app is often provided for more convenient usage of these capabilities. The perceived quality of these <em>companion apps</em> can impact the success of the IoT product. We investigate the perceived quality and prominent issues of smart-home IoT mobile companion apps with the aim of deriving insights to: (i) provide guidance to end users interested in adopting IoT products; (ii) inform companion app developers and IoT producers about characteristics frequently criticized by users; (iii) highlight open research directions. We employ a mixed-methods approach, analyzing both quantitative and qualitative data. We assess the perceived quality of companion apps by quantitatively analyzing the star rating and the sentiment of 1,347,799 Android and 48,498 iOS user reviews. We identify the prominent issues that afflict companion apps by performing a qualitative manual analysis of 1,000 sampled reviews. Our analysis shows that users’ judgment has not improved over the years. A variety of functional and non-functional issues persist, such as difficulties in pairing with the device, software flakiness, poor user interfaces, and presence of issues of a socio-technical impact. Our study highlights several aspects of companion apps that require improvement in order to meet user expectations and identifies future directions.</p></div>\",\"PeriodicalId\":49005,\"journal\":{\"name\":\"Pervasive and Mobile Computing\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":3.0000,\"publicationDate\":\"2023-05-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Pervasive and Mobile Computing\",\"FirstCategoryId\":\"94\",\"ListUrlMain\":\"https://www.sciencedirect.com/science/article/pii/S1574119223000445\",\"RegionNum\":3,\"RegionCategory\":\"计算机科学\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q2\",\"JCRName\":\"COMPUTER SCIENCE, INFORMATION SYSTEMS\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Pervasive and Mobile Computing","FirstCategoryId":"94","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S1574119223000445","RegionNum":3,"RegionCategory":"计算机科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"COMPUTER SCIENCE, INFORMATION SYSTEMS","Score":null,"Total":0}
Studying users’ perception of IoT mobile companion apps
Internet of Things (IoT) products provide over-the-net capabilities such as remote activation, monitoring, and notifications. An associated mobile app is often provided for more convenient usage of these capabilities. The perceived quality of these companion apps can impact the success of the IoT product. We investigate the perceived quality and prominent issues of smart-home IoT mobile companion apps with the aim of deriving insights to: (i) provide guidance to end users interested in adopting IoT products; (ii) inform companion app developers and IoT producers about characteristics frequently criticized by users; (iii) highlight open research directions. We employ a mixed-methods approach, analyzing both quantitative and qualitative data. We assess the perceived quality of companion apps by quantitatively analyzing the star rating and the sentiment of 1,347,799 Android and 48,498 iOS user reviews. We identify the prominent issues that afflict companion apps by performing a qualitative manual analysis of 1,000 sampled reviews. Our analysis shows that users’ judgment has not improved over the years. A variety of functional and non-functional issues persist, such as difficulties in pairing with the device, software flakiness, poor user interfaces, and presence of issues of a socio-technical impact. Our study highlights several aspects of companion apps that require improvement in order to meet user expectations and identifies future directions.
期刊介绍：
As envisioned by Mark Weiser as early as 1991, pervasive computing systems and services have truly become integral parts of our daily lives. Tremendous developments in a multitude of technologies ranging from personalized and embedded smart devices (e.g., smartphones, sensors, wearables, IoTs, etc.) to ubiquitous connectivity, via a variety of wireless mobile communications and cognitive networking infrastructures, to advanced computing techniques (including edge, fog and cloud) and user-friendly middleware services and platforms have significantly contributed to the unprecedented advances in pervasive and mobile computing. Cutting-edge applications and paradigms have evolved, such as cyber-physical systems and smart environments (e.g., smart city, smart energy, smart transportation, smart healthcare, etc.) that also involve human in the loop through social interactions and participatory and/or mobile crowd sensing, for example. The goal of pervasive computing systems is to improve human experience and quality of life, without explicit awareness of the underlying communications and computing technologies.
The Pervasive and Mobile Computing Journal (PMC) is a high-impact, peer-reviewed technical journal that publishes high-quality scientific articles spanning theory and practice, and covering all aspects of pervasive and mobile computing and systems.
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