协助体验式旅游景点的游客路径创建

IF 7.3 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM
Frederic Ponsignon, Mehdi Amiri-Aref, Renaud Lunardo, Tatiana Bouzdine-Chameeva
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引用次数: 0

摘要

如何在体验式环境中设计游客旅程的问题在旅游运动文献中受到了有限的关注。在一家领先的葡萄酒旅游博物馆进行的两项相关研究中,研究了体验式景点是否应该为游客创造道路提供帮助。研究1是一项实地实验,表明提供帮助对游客有益,因为它可以提高空间控制、享乐价值和整体满意度。研究2是一个使用真实行为数据的模拟模型,研究了访客援助对运营绩效的影响,提供了一个更细致的画面。研究结果丰富了专注于识别访客所走的主要路径的文献,并通过考虑路径创建决策的绩效影响来扩展先前研究的描述性发现。从管理的角度来看,这项研究强调了在确定最合适的行程设计时应考虑的资源利用率、拥堵程度和游客感知之间的权衡。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Assisting visitor path creation in experiential tourist attractions

The question of how to design the visitor journey in experiential settings has received limited attention in the tourist movement literature. In two related studies conducted at a leading wine tourism museum, it was examined whether experiential attractions should provide assistance to visitors in creating their paths. Study 1, a field experiment, shows that providing assistance is beneficial to visitors because it increases spatial control, hedonic value, and overall satisfaction. Study 2, a simulation model using real-life behavioral data, examines the effects of visitor assistance on operational performance, providing a more nuanced picture. The results enrich the literature focused on identifying the dominant paths taken by visitors and extend the descriptive findings of previous studies by considering the performance implications of the path creation decision. From a management perspective, this research highlights trade-offs between resource utilization, congestion levels, and visitor perceptions that should be considered when determining the most appropriate journey design.

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来源期刊
CiteScore
15.60
自引率
3.40%
发文量
99
审稿时长
59 days
期刊介绍: Tourism Management Perspectives is an interdisciplinary journal that focuses on the planning and management of travel and tourism. It covers topics such as tourist experiences, their consequences for communities, economies, and environments, the creation of image, the shaping of tourist experiences and perceptions, and the management of tourist organizations and destinations. The journal's editorial board consists of experienced international professionals and it shares the board with Tourism Management. The journal covers socio-cultural, technological, planning, and policy aspects of international, national, and regional tourism, as well as specific management studies. It encourages papers that introduce new research methods and critique existing ones in the context of tourism research. The journal publishes empirical research articles and high-quality review articles on important topics and emerging themes that enhance the theoretical and conceptual understanding of key areas within travel and tourism management.
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