在公认的现实中开发企业资源规划以管理质量的优势和劣势。COSMOB S.p.A.案例研究

IF 3.4 Q2 MANAGEMENT
L. Bravi, F. Murmura, G. Santos, L. Tomassini, A. Gnaccarini
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引用次数: 0

摘要

本研究旨在参考企业资源规划,分析意大利木制家具行业引入的创新,重点关注COSMOB S.p.A.案例研究,确定这家小公司如何试图利用引入新数字技术所带来的优势,在家具行业认可的测试实验室的背景下保持竞争力。,这项研究采用了定性方法。该研究是一个概念发展,它使用探索性访谈来创建COSMOB的单个案例研究。该案例研究是在研究人员意识到对公司质量经理的长期支持,并定期每两个月进行一次访谈,了解他们对活动发展的最新看法后制定的。,对快速决策过程的需求、对大量数据的管理以及对组织间和组织内联系的需求,对公司采用集成软件的决定起到了关键的缓解作用。至于与采用该系统有关的主要问题,包括操作实施的持续时间、系统的复杂性及其有限的适应性。,论文的价值取决于深入的公司案例研究的发展,研究人员支持整个活动的系统实施,从而获得了无法通过有限访谈获得的定性信息基础。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Advantages and disadvantages of developing an enterprise resource planning to manage quality in an accredited reality. COSMOB S.p.A case study
This study aims to analyze the innovations introduced, with reference to enterprise resource planning, in the Italian wood–furniture sector, focusing attention on the COSMOB S.p.A. case study, identifying how this small company tried to exploit the advantages offered by the introduction of new digital technologies to remain competitive in the context of the accredited Test Laboratories in the furniture industry.,The research has been developed with a qualitative approach. The study is a conceptual development and it uses exploratory interviews to create a single case study of COSMOB. The case study was developed with the realization by the researcher of a long period of support to the company’s Quality Manager, and periodic bi-monthly interviews for an update of their perceptions on the development of the activity.,The need for rapid decision-making processes, the management of high volumes of data and the need for inter- and intra-organizational connection had a critical relief in company’s decision to adopt the integrated software. As for the main problems related to its adoption, these were the duration of the implementation of the operation, the complexity of the system and its limited adaptability.,The value of the paper relies on the development of an in-depth company case study, where the researcher supported the implementation of the system for the entire activity, obtaining therefore, a qualitative base of information that cannot be obtained through limited interviews.
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来源期刊
CiteScore
6.00
自引率
7.70%
发文量
21
期刊介绍: The International Journal of Quality and Service Sciences seeks to explore various aspects of quality and services as closely interrelated phenomena in the context of ongoing transformation processes of organizations and societies. Thus the journals'' scope is not limited to micro perspectives of organizational and management related issues. It seeks further to explore patterns, behaviors, processes, mechanisms, principles and consequences related to quality and services in a broad range of organizational and social/global processes. These processes embrace cultural, economic, social, environmental and even global dimensions in order to better understand the past, to better diagnose the current situations and hence to design better the future. The journal seeks to embrace a holistic view of quality and service sector management and explicitly promotes the emerging field of ‘quality and service sciences’.The journal is an open forum and one of the main channels for communication of multi- and inter- disciplinary research and practices.
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