酒店环境中矛盾领导的结果:工作环境的调节作用

IF 11.9 1区管理学 Q1 BUSINESS

Journal of Hospitality Marketing & Management Pub Date : 2023-03-23 DOI:10.1080/19368623.2023.2190318

A. Shehata, Mukaram Khan, Rimsha Khalid, M. Raza, Kareem M. Selem

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引用次数: 9

摘要

摘要在当今的数字时代，矛盾领导（PXL）风格之所以流行，是因为它能够推动员工在组织中的行为。本研究借鉴领导-成员交换和社会交换理论，通过感知组织支持（POS）研究了PXL与工作投入（ENG）和员工声音行为（EVB）之间的联系。本研究还探讨了酒店环境中的工作环境（ENV）作为调节因素。简单的随机抽样被用来收集在沙姆沙伊赫五星级酒店工作的493名员工的数据。偏最小二乘（PLS）-结构方程建模（SEM）分析表明，POS部分介导了POS与ENG和EVB的关联。此外，ENV有助于加强POS对ENG和EVB的积极影响。该研究为酒店管理领域的研究人员和从业者做出了有益的贡献。

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Consequences of paradoxical leadership in the hotel setting: moderating role of work environment

ABSTRACT In today’s digital era, the paradoxical leadership (PXL) style is in vogue due to its ability to drive employee behavior within an organization. Drawing on the leader-member exchange and social exchange theories, this study investigates the link between PXL with work engagement (ENG) and employee voice behavior (EVB) by means of perceived organizational support (POS). The current study also explores work environment (ENV) in the hotel setting as a moderator. Simple random sampling has been used to gather data from 493 employees working in five-star hotels in Sharm El-Sheikh. The partial least square (PLS)-structural equation modeling (SEM) analysis revealed that POS partially mediated the association of POS with ENG and EVB. Moreover, ENV helped strengthen the positive effects of POS on both ENG and EVB. The study concludes with beneficial contributions for researchers and practitioners in the context of hotel management.

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来源期刊

Journal of Hospitality Marketing & Management Multiple-

CiteScore

20.90

自引率

6.40%

发文量

期刊介绍： The Journal of Hospitality Marketing & Management serves as a peer-reviewed platform dedicated to advancing understanding, practice, and education in hospitality marketing and management. It strives to foster the development of knowledge and theory by promoting new ideas, models, approaches, and paradigms. Embracing a multifaceted approach that spans administrative disciplines, liberal arts, and social sciences, the journal disseminates knowledge through high-quality, peer-reviewed research papers, reports, and book reviews. It stands as a unique forum for the community of students, academics, and practitioners who share a common interest and commitment to the field of hospitality marketing and management.