Trade unions, digitalisation and country effects: A comparative study of banking in Norway and the UK

The resurgence of debate around digitalisation and work has seen the role of unions in the ‘social shaping of technology’ attracting renewed interest. A key question concerns how far national institutions influence unions’ ability to shape digitalisation in particular sectors and workplaces. Using a multi-level analysis that emphasises the inter-relationships between institutions, union power, resources and agency, this article compares the role of two unions in the banking sector in Norway and the UK. Drawing on interviews with national officers and workplace representatives, it addresses their involvement in decision-making processes and ability to influence outcomes in relation to digital monitoring and surveillance. The research findings highlight the continued salience of ‘country effect’ as evidenced by the Norwegian union’s more prominent role in shaping better worker outcomes.