{"title":"影响医疗系统中治疗和诊断过程中参与者互动和效率的因素(文献综述)","authors":"A. Timurzieva, A. L. Lindenbraten","doi":"10.47470/0044-197x-2022-66-4-336-341","DOIUrl":null,"url":null,"abstract":"Improving efficiency is one of the important aspects in the health care system. One of the key issues today is the improving the quality of management institution of medical care to the population. The study of the satisfaction of all participants in the diagnostic and treatment process and their interaction during medical care process is very important aim. The satisfaction of patients and employees of a medical institution during the treatment and diagnostic process is influenced by many factors. Achieving the maximum level of satisfaction of patients and employees of a medical institution and the quality of the management of medical care is possible with appropriate indicators of the structure, process and result, but it depends strongly on the effective interaction between all elements both within one medical institution and at the level of the healthcare system. A search of literature was performed with databases Scopus, Web of Science, MedLine, The Cochrane Library, EMBASE, Global Health, CyberLeninka, RSCI. This review provides information on the factors affecting the satisfaction of participants in the diagnostic and treatment process and their interaction during providing the medical care. Both the satisfaction of employees and patients, and the successful interaction of all participants of the diagnostic and treatment process positively affect the efficiency in the healthcare system. The purpose of the presented work is to analyze experience regarding the factors affecting social efficiency, satisfaction and interaction of participants in the treatment and diagnostic process. 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引用次数: 1
摘要
提高效率是医疗卫生系统的一个重要方面。当前的关键问题之一是提高人口医疗保健管理机构的质量。研究所有参与者在诊疗过程中的满意度以及他们在医疗过程中的互动是一个非常重要的目标。医疗机构的患者和员工在治疗和诊断过程中的满意度受多种因素的影响。通过适当的结构、过程和结果指标,实现医疗机构患者和员工的最大满意度和医疗保健管理质量是可能的,但这在很大程度上取决于医疗机构内部和医疗保健系统层面所有要素之间的有效互动。通过Scopus、Web of Science、MedLine、The Cochrane Library、EMBASE、Global Health、CyberLeninka、RSCI等数据库进行文献检索。本综述提供了在诊断和治疗过程中影响参与者满意度的因素以及他们在提供医疗护理过程中的相互作用的信息。员工和患者的满意度,以及诊断和治疗过程中所有参与者的成功互动,都对医疗保健系统的效率产生积极影响。本研究的目的是分析在治疗和诊断过程中影响社会效率、满意度和参与者互动的因素。根据分析结果,影响治疗和诊断过程各方互动,提高医疗保健管理质量和整个医疗保健系统效率的因素是相互关联的,可以通过开发特殊的算法和策略来管理。
Factors influencing on the interaction of participants in the treatment and diagnostic process and efficiency in the healthcare system (literature review)
Improving efficiency is one of the important aspects in the health care system. One of the key issues today is the improving the quality of management institution of medical care to the population. The study of the satisfaction of all participants in the diagnostic and treatment process and their interaction during medical care process is very important aim. The satisfaction of patients and employees of a medical institution during the treatment and diagnostic process is influenced by many factors. Achieving the maximum level of satisfaction of patients and employees of a medical institution and the quality of the management of medical care is possible with appropriate indicators of the structure, process and result, but it depends strongly on the effective interaction between all elements both within one medical institution and at the level of the healthcare system. A search of literature was performed with databases Scopus, Web of Science, MedLine, The Cochrane Library, EMBASE, Global Health, CyberLeninka, RSCI. This review provides information on the factors affecting the satisfaction of participants in the diagnostic and treatment process and their interaction during providing the medical care. Both the satisfaction of employees and patients, and the successful interaction of all participants of the diagnostic and treatment process positively affect the efficiency in the healthcare system. The purpose of the presented work is to analyze experience regarding the factors affecting social efficiency, satisfaction and interaction of participants in the treatment and diagnostic process. According to the results of this analysis, the factors influencing the interaction of the parties of the treatment and diagnostic process, improving the quality of the management of medical care and efficiency in the healthcare system as a whole,were noted to be correlated to each other and could be managed by the development of special algorithms and strategies.