集装箱航运:货运代理服务质量因素评价

IF 1.1 4区工程技术 Q4 MANAGEMENT

Transportation Journal Pub Date : 2018-08-31 DOI:10.5325/TRANSPORTATIONJ.57.3.0258

E. Šrámková, P. Kolář, James Huňak

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引用次数: 5

摘要

摘要:本文通过开发一种新的服务质量测量工具TARRQUAL，对捷克市场货运代理客户决定的质量因素进行了评估。TARRQUAL是作者在专家讨论的基础上开发的，是对德尔菲法的补充。通过对亚洲、澳大利亚和美洲市场客户的相关研究得出的因素，本研究详细阐述了捷克货物受益人所表达的维度。利用决策矩阵对研究结果进行了比较。研究的关键值是对货代服务供应商选择过程的实证研究的整体输入，地理上以欧洲市场的内陆腹地为范围，以捷克共和国为展示。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Container Shipping: The Evaluation of Quality Factors in Freight Forwarding Services

Abstract:This article evaluates quality factors determined by customers of a freight forwarder operating in the Czech market, through the development of a new service quality measurement tool, TARRQUAL. Developed by the authors and based on expert discussions, TARRQUAL supplements the Delphi method. Through the application of factors derived from relevant research studies from customers in the Asian, Australian, and American markets, the research elaborates the dimensions expressed by Czech cargo beneficiaries. Using a decision-making matrix, the research findings are compared. The research key value is a holistic input for the empirical research in the forwarding services provider selection process, geographically scoped by the inland hinterland of European markets, with the Czech Republic as a showcase.

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来源期刊

Transportation Journal Multiple-

CiteScore

2.40

自引率

4.30%

发文量

期刊介绍： Transportation Journal is devoted to the publication of articles that present new knowledge relating to all sectors of the supply chain/logistics/transportation field. These sectors include supply chain/logistics management strategies and techniques; carrier (transport firm) and contract logistics firm (3PL and 4PL) management strategies and techniques; transport economics; regulation, promotion, and other dimensions of public policy toward transport and logistics; and education.