沟通在医疗保健系统和社区复原力中的作用

IF 0.1 Q4 MANAGEMENT

International Journal of Emergency Management Pub Date : 2017-10-16 DOI:10.1504/IJEM.2017.10007630

B. Liu, B. Fowler, Holly A. Roberts, E. Sayers, Michael J. Egnoto

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引用次数: 3

摘要

在埃博拉、超级风暴桑迪和9/11等危机期间，通信故障往往会导致紧急医疗故障。例如，2015年达拉斯埃博拉病毒的错误识别被归咎于医院部门之间沟通不力和医院沟通系统不健全。然而，现有的研究很少探讨沟通障碍是如何导致这种失败的。本文提供了一个系统的研究综述，介绍急诊医学提供者的风险和危机沟通的研究为基础的最佳实践。本文还基于独特的医疗保健系统上下文扩展了这些最佳实践。了解这些最佳做法可以改善急诊医疗提供者如何准备和应对危机。此外，认识到关键的研究差距，如信息制作技术、家庭沟通和赋予护士权力，可以为减轻常见沟通失败点的战略重点提供信息。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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The role of communication in healthcare systems and community resilience

Communication failures often contribute to emergency medicine breakdowns during crises like Ebola, Superstorm Sandy, and 9/11. For example, the misidentification of Ebola in Dallas in 2015 was blamed on ineffective communication between hospital departments and ineffective hospital communication systems. Yet, existing research rarely examines how communication breakdowns can contribute to such failures. This paper provides a systematic research review to introduce emergency medicine providers to research-based best practices in risk and crisis communication. This paper also extends these best practices based on the unique healthcare system context. Understanding these best practices can improve how emergency medicine providers prepare for and respond to crises. In addition, awareness of critical research gaps such as message crafting techniques, family communication, and empowering nurses can inform strategic priorities for mitigating common communication failure points.

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来源期刊

International Journal of Emergency Management MANAGEMENT-

CiteScore

0.80

自引率

0.00%

发文量

期刊介绍： The IJEM is a refereed international journal published to address contingencies and emergencies as well as crisis and disaster management. Coverage includes the issues associated with: storms and flooding; nuclear power accidents; ferry, air and rail accidents; computer viruses; earthquakes etc.