E-learning for business resilience: A qualitative study in a mega MNC

Abstract As of 2020, COVID-19 has impacted nearly all countries and about half of the world’s population. COVID-19 will have driven over half of the world’s population into a strict confinement lockdown by 2020. For the sake of the overall mental health of humanity, organizations have developed various coping strategies for mindfulness, such as e-learning. Genpact was the subject of a case-based inquiry for the study using secondary data. The study’s conclusion reveals that Genpact’s strategy for building organizational resilience in the face of a pandemic. The study adds to the literature in a novel way by performing a qualitative survey of Genpact, providing essential insights to HR policymakers, academics, and top management on how to create professional resilience.