The Effectiveness of Soft Skills in Generating Dynamic Capabilities in ICT companies

Purpose: This article aims to show the effectiveness of soft skills to increase the dynamic capabilities of information and technological companies. The research was carried out to examine the effects of soft skills in ICT firms located in European Countries. Results obtained from various projects such as Skills Match, research sources show that 86% of respondents indicate an increased emphasis on soft skills and that organizations now consider soft skills more important than employees. Design Methodology: The article try to show that ICT firms with employees with a high level of soft skills derive dynamic capabilities than those with employees with deficit soft skills. The search was conducted through the scientific databases: Web of Science and Scopus; with specific journals, articles, book chapters, and reports. The search then narrowed to some specific subject areas. The search span was from 2016-2020. Contributions: Based on the search results, the literature was synthesized, and the importance of soft skills to generate dynamic capabilities in ICT firms were identified. Soft skills are not only necessary for work; they are vital for daily living. Practical Implications: This study showed that there is a wide range of soft skills that the employers and staff of ICT companies should possess to be successful. Added Value: The implication of this article is that firms can no longer take with levity acquisition, training and continuous development of soft skill if it is generating dynamic capabilities.