Paul Bowell, G. Smith, E. Pechenkina, Paul Scifleet
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‘You’re walking on eggshells’: exploring subjective experiences of workplace tracking
ABSTRACT Technology-driven workplace tracking is becoming increasingly widespread and normalized. However, experiences of the tracking practices and their impact on individual employees and employers are not fully understood. Eleven qualitative interviews investigated employees’ and employers’ subjective and affective perceptions and experiences of workplace tracking, finding that employees were ambivalent about being tracked, their divergent feelings affecting their actions and experiences, while employers emphasized the benefits, concerns and rationales of the practice. This research highlights the affective side of the tracking practice by revealing how employee and employer experiences and perceptions of workplace tracking are embodied in divergent ways, with meanings ascribed to technologies culturally situated, mediated by context, positionality and use. Recommendations are proposed for further research as well as a collective policy framework governing workplace tracking to address current tensions within a fairer organizational culture.
期刊介绍:
Culture and Organization was founded in 1995 as Studies in Cultures, Organizations and Societies . It represents the intersection of academic disciplines that have developed distinct qualitative, empirical and theoretical vocabularies to research organization, culture and related social phenomena. Culture and Organization features refereed articles that offer innovative insights and provoke discussion. It particularly offers papers which employ ethnographic, critical and interpretive approaches, as practised in such disciplines as organizational, communication, media and cultural studies, which go beyond description and use data to advance theoretical reflection. The Journal also presents papers which advance our conceptual understanding of organizational phenomena. Culture and Organization features refereed articles that offer innovative insights and provoke discussion. It particularly offers papers which employ ethnographic, critical and interpretive approaches, as practised in such disciplines as communication, media and cultural studies, which go beyond description and use data to advance theoretical reflection. The journal also presents papers which advance our conceptual understand-ing of organizational phenomena.