情感行为识别对整合影响的行政研究:服务业的私人工作人员

IF 0.2 Q4 BUSINESS
Özgür Öngöre
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引用次数: 1

摘要

情绪劳动是指与员工在工作场所的情绪努力相关的工作。员工符合企业伦理的情绪劳动可以定义为情绪劳动。本研究试图确定民营企业服务部门员工情绪劳动对工作投入的显著影响。为此目的,通过互联网向安卡拉私营企业的服务部门雇员申请了一份调查表。从153名在私营企业工作的服务部门雇员中收集了准确的数据。本文采用关系模式模型进行定量研究。研究结果表明,自然情感对活力和奉献有显著的预测作用,深层情感对吸收有显著的预测作用,表层情感对活力有显著的预测作用。此外,从社会人口变量中发现,收入是预测活力、奉献和吸收的显著变量。性别也被发现是预测活力和奉献的显著变量。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Duygusal Emeğin İşle Bütünleşme Üzerindeki Etkisinin Belirlenmesine Yönelik Bir Araştırma: Hizmet Sektöründe Özel İşletme Çalışanları
Emotional labor represents the work related to employees’ emotional efforts in the workplace. Employees’ emotional efforts that are in harmony with business ethics can be defined as emotional labor. In this study, the significant effect of emotional labor on work engagement was attempted to determine for service sector employees in private enterprises. For this purpose, a questionnaire form was applied from internet to service sector employees in private enterprises in Ankara. Accurate data was collected from 153 service-sector employees working in private enterprises. The relational pattern model was used in this quantitative research. Research findings indicate that natural feelings predict vigor and dedication, deep acting predicts absorption, and surface acting predicts vigor significantly. In addition, from socio-demographic variables income was found as a significant variable to predict vigor, dedication, and absorption. Gender was also found as a significant variable to predict vigor and dedication.
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