The Digital Transformation of Legal Industry: Management Challenges and Technological Opportunities

Abstract The impact of technology on individual economic sectors has also reached the service industry. This article offers a discussion on the influence of information technologies (IT) and changes taking place as a result of the legal services market digital transformation. Thanks to the results of the qualitative study (questionnaire survey a technique of data collection) involving 451 respondents (attorneys and legal counsels) in Poland, it was possible to analyse t lawyers’ attitudes towards particular IT tools and systems as well as the changes taking place in the field of legal services, the business models applied thus far and innovation factors. The gained knowledge shows the current level of technology use in the daily work of lawyers and their attitude towards changes induced by omnipresent digitalization. The results offer vast opportunities for using the knowledge so acquired at academic and business levels, especially by providers of IT solutions for legal professionals.