加纳阿克拉酒店员工的工作休闲冲突、工作压力、生活满意度与离职意愿

Q2 Business, Management and Accounting

Journal of Human Resources in Hospitality and Tourism Pub Date : 2023-03-06 DOI:10.1080/15332845.2023.2180728

Christopher Mensah, Nancy Grace Baah, R. Y. Nutsugbodo, A. Ankor

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引用次数: 5

摘要

酒店员工面临着高水平的工作要求，干扰了他们的休闲活动。本文研究了工作与休闲冲突对酒店员工工作压力、生活满意度和离职倾向的影响。我们使用纸笔问卷收集了来自阿克拉32家星级工厂的321名工人的数据。根据PLS-SEM的结果，工作压力增加了酒店员工的离职意愿。在工作需求-资源(JD-R)模型中，工作-休闲冲突触发离职倾向，增加工作压力水平，导致酒店员工感知生活满意度降低。

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Work leisure conflict, job stress, life satisfaction and turnover intention of hotel workers in Accra, Ghana

Abstract Hotel workers experience high levels of work demands that interfere with their leisure pursuits. This paper examined the effects of work-leisure conflict on job stress, life satisfaction, and turnover intention among hotel workers. A paper-and-pencil questionnaire was used to collect data from a convenience sample of 321 workers from 32 star-rated facilities in Accra. Based on PLS-SEM results, job stress increases turnover intentions among hotel employees. Within the job demands-resource (JD-R) model, work-leisure conflict triggers turnover intentions and increases job stress levels leading to a reduction in perceived life satisfaction of hotel workers.

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来源期刊

Journal of Human Resources in Hospitality and Tourism Business, Management and Accounting-Organizational Behavior and Human Resource Management

CiteScore

3.90

自引率

0.00%

发文量

期刊介绍： The Journal of Human Resources in Hospitality & Tourism encompasses the vast and diversified research on issues impacting human resources in the hospitality and tourism industry. It strives to be the preeminent forum for the dissemination of key academic and industry research and encourages research from both industry experts as well as academic experts. The Journal also examines the latest issues and trends in education as it related to human resources theory and practice. In addition to reporting on the best practices in the hospitality industry, the refereed Journal of Human Resources in Hospitality & Tourism covers such relevant topics as: -Turnover-related issues in the hospitality industry- Workplace violence- Employee attitude surveys- Well-being- Departmental conflict issues- Career paths among managers- Drug and alcohol abuse- The labor shortage in the hospitality industry- Employee empowerment- Education and training- Employee incentive programs- Recruitment and retention- Workforce diversity- Employee engagement