Ranking the Libyan airlines by using Full Consistency Method (FUCOM) and Analytical Hierarchy Process (AHP)

Performance measurement and evaluation of the airlines are a key point for improving their performance. This evaluation can help achieving the airline targets. The aim of this paper is to evaluate and compare the performance of four Libyan airlines by considering five main areas of performance; the airline reliability, employees, management, customer's satisfaction and tangibles. In this work, a hybrid method which combined the Full Consistency Method (FUCOM) and Analytical Hierarchy Process (AHP) in one system has been used to assess the four Libyan airlines. In the AHP method, the number of the required pairwise comparisons are increases dramatically with the number of the elements to be compared. The more the comparisons are the higher is the likelihood that the decision maker will introduce erroneous data. In this regard, the problem has been solved by means of using integer, decimal values from the predefined scale for the pairwise comparison of the criteria. The results show that the reliability is the most important performance area followed by satisfaction. Among the four investigated airlines, Libyan Wings were ranked first with a total 0.392 score.