人力资本因素对马来西亚酒店业组织可持续性的影响:信任的中介作用

IF 3.1 Q2 BUSINESS
Fatima Batool, Jihad Mohammad, S. Awang
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引用次数: 5

摘要

目的本研究旨在评估人力资本因素在精神智力(SI)、情绪智力(EI)和工作场所态度方面的信任对马来西亚酒店业组织可持续性(OS)的影响。此外,本研究旨在检视信任在人力资本要素与企业绩效之间的中介作用。设计/方法/方法采用问卷调查的方法收集了361名员工的数据,其中包括酒店行业中与客人直接接触的中层管理人员。采用偏最小二乘技术SmartPLS3.3.3对假设进行检验。研究结果分析发现,科技创新、情商和信任对操作系统的影响是支持的。此外,信任的中介作用也得到了支持。独创性/价值这项开创性的研究结合了人力资本因素(即SI和EI)来预测它们对酒店业OS的影响。此外,本研究还通过信任的中介作用,建立了相对较新的SI与OS、EI与OS之间的关系。此外,本研究还证实了SI、EI和OS在一、二级的效度和信度。鉴于2019冠状病毒病及其变体对所有商业组织的可持续性产生不利影响,本研究强调了在困难时期,人为因素和工作场所态度对酒店业可持续性的关键作用。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
The impact of human capital factors on organizational sustainability in the Malaysian hotel industry: the mediation role of trust
Purpose This study aims to evaluate the impacts of human capital factors in terms of spiritual intelligence (SI), emotional intelligence (EI) and workplace attitude in terms of trust on organizational sustainability (OS) in the hotel industry in Malaysia. In addition, this study intends to examine the mediation role of trust between human capital factors and OS. Design/methodology/approach A survey method using a questionnaire was used to collect data from 361 employees, including middle management, who are in direct contact with guests in the hotel industry. The partial least squares technique, SmartPLS3.3.3, was used to examine the hypotheses. Findings The analysis found support for the impacts of SI, EI and trust on OS. Additionally, the mediation effect of trust was also supported. Originality/value This pioneering study has combined human capital factors (i.e. SI and EI) to predict their effects on OS in the hotel industry. Moreover, this research established relatively new relationships between SI and OS and between EI and OS through the mediation role of trust. Furthermore, this study confirmed the validity and reliability of SI, EI and OS at first and second orders. Given the adverse impact of COVID-19 and its variants on the sustainability of all business organizations, this research has highlighted the crucial role of human factors and workplace attitude in the sustainability of the hospitality sector during difficult times.
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来源期刊
CiteScore
5.60
自引率
18.80%
发文量
35
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