他们真的知道自己需要什么吗?原型和不同的研究方法作为测试学生反馈的一种手段-个案研究

IF 1.9 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE

New Review of Academic Librarianship Pub Date : 2020-08-23 DOI:10.1080/13614533.2020.1810080

Ninon Franziska Frank, Jarmo Schrader

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引用次数: 0

摘要

摘要采用以需求为导向的视角有助于图书馆员更好地理解用户。让他们参与正在进行的变革有可能对现有用户的满意度和新用户的招聘产生持久的积极影响。三个案例研究涉及在希尔德斯海姆大学图书馆创建新的学习空间，这些案例研究让我们明白，图书馆员需要采用态度和行为研究技术来实现这一目标，因为事实证明，用户往往在有机会尝试之前并不真正知道自己需要什么。

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Do They Really Know What They Need? Prototypes and Different Research Methods as a Means of Testing Students‘Feedback – A Case-Study

Abstract Adopting a demand-oriented perspective helps librarians to understand their users better. Involving them in ongoing changes has the potential to have a lasting positive effect on the satisfaction of existing users and the recruitment of new ones. Three case-studies, which involved creating new learning spaces at the University Library of Hildesheim lead to the understanding that librarians need to employ attitudinal and behavioural research techniques to reach that goal because users – as it turns out – often do not really know what they need until they get a chance to try it.

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来源期刊

New Review of Academic Librarianship Social Sciences-Library and Information Sciences

CiteScore

3.40

自引率

0.00%

发文量