评级系统和企业绩效异质性的增加:来自纽约市餐饮业的证据,1994-2013

IF 6.5 1区 管理学 Q1 BUSINESS
J. Greenberg, Daniel B. Sands, G. Cattani, J. Porac
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引用次数: 0

摘要

我们调查了评级信息日益增加的可用性在多大程度上影响了公司业绩的异质性,如果是这样,哪些细分市场对这些变化负责。一个独特的数据集是用限制访问的政府数据构建的,以1994年至2013年期间纽约市餐饮业为背景来研究这些问题。我们发现,随着在线评级平台的出现,当评级信息变得更容易获取时,服务于旅游和昂贵价位细分市场的公司由于评级差异而经历了越来越大的销售差异。这些发现描述了在线评级系统的流行如何影响竞争和价值获取,从而为企业绩效异质性的决定因素提供了见解。我们通过估算1994年至2013年纽约市餐馆之间比较销售额的变化,来检验评级信息的可用性增加对公司业绩的影响程度。分析表明,在此期间增加获得评级信息的机会对服务于游客和昂贵价格点市场的公司的比较销售产生了相当大的影响。这些结果为其他使用评估和评级系统的行业提供了见解。这项研究表明,在线评级影响了公司的竞争和获取价值的方式,管理者有机会利用评级系统来发挥自己的优势。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Rating systems and increased heterogeneity in firm performance: Evidence from the New York City Restaurant Industry, 1994–2013
We investigate the extent to which the increasing availability of ratings information has affected heterogeneity in firm performance and, if so, what market segments are responsible for these changes. A unique dataset was constructed with restricted‐access government data to examine these questions in the context of the New York City restaurant industry between 1994 and 2013. We find that firms serving tourist and expensive price point market segments experienced increasing sales discrepancies as a function of rating differentials when ratings information became more easily accessible with the advent of online rating platforms. These findings depict how the prevalence of online rating systems have shaped competition and value capture, thus providing insight into the determinants of firm performance heterogeneity.We examine the extent to which increasing availability of ratings information has affected firm performance by estimating changes in comparative sales between New York City restaurants between 1994 and 2013. Analyses indicate that increased access to ratings information during this period had a considerable effect on comparative sales for firms serving the tourist and the expensive price point market segments. These results provide insights into other industries where access to evaluations and rating systems have also increased. This work suggests that online ratings have affected how firms compete and capture value, and managers have opportunities to use rating systems to their advantage.
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来源期刊
CiteScore
13.70
自引率
8.40%
发文量
109
期刊介绍: At the Strategic Management Journal, we are committed to publishing top-tier research that addresses key questions in the field of strategic management and captivates scholars in this area. Our publication welcomes manuscripts covering a wide range of topics, perspectives, and research methodologies. As a result, our editorial decisions truly embrace the diversity inherent in the field.
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